Cannot add unit to Analytics On-Prem

brunogabriel

Hey.

I'm trying to add a TZ300 unit to Analytics 2.5.

The thing is I can't. On Analytics side, when I fill the information about model, serial number and click on add it simply returns to the same page.

On firewall side I have configured as manual shows but I get the message:

Any ideias about this?

I enabled Zero Touch on the firewall but no luck either.

My Analytics is behind a VPN but both of then are talking to each other, since I can ping and it's synchronised.

brunogabriel

Got it working! I was using the 2019 version... Updated and it added the firewalls. Thanks!

KaranM

Hi @brunogabriel ,

In case this is the first device that you are trying to add, can you please try restarting the Analytics server and see if that helps.

Thank you

brunogabriel

https://community.sonicwall.com/technology-and-support/discussion/comment/274#Comment_274

Hey.

I tried to do that but no lucky, restarted the whole server too.

KaranM

Hey @brunogabriel,

 

Please accept my apologies for the delay in response, I would have tried disassociating the firewall from theAnalyzer and re-associate only Analytics in my test setup, but this being a production setup, I would rather suggest you to contact our Support team and they would be more than happy to help you.

 

Thank You