The highlighted error is, when the GMS is unable to fetch the settings file from the firewall. This could lead to mis-synchronization of the settings between GMS and the respective firewall.
Please try Synchronizing the Firewall from GMS using "Fetch appliance information" option in FIREWALL Tab | Manage | System | Status section in GMS for the respective firewall. This is a manual firewall sync and cross verify if this works. If this works, please keep an eye on this issue and check for its subsequent occurrence. If this doesn't work, real-time troubleshooting need to be done and please take help from our Support Team.
Comments
Hi @DARSHIL,
Hope you are good.
The highlighted error is, when the GMS is unable to fetch the settings file from the firewall. This could lead to mis-synchronization of the settings between GMS and the respective firewall.
Hope this helps...
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
Hi @Saravanan ,
What necessary action we need to take to resolve this issue
Hi @Darshil,
Please try Synchronizing the Firewall from GMS using "Fetch appliance information" option in FIREWALL Tab | Manage | System | Status section in GMS for the respective firewall. This is a manual firewall sync and cross verify if this works. If this works, please keep an eye on this issue and check for its subsequent occurrence. If this doesn't work, real-time troubleshooting need to be done and please take help from our Support Team.
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services