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Sonicwall GMS error

We are getting below error message in sonicwall gms logs for one firewall.

What does that error means..??


Category: Firewall Management and Analytics
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Comments

  • Hi @DARSHIL,

    Hope you are good.

    The highlighted error is, when the GMS is unable to fetch the settings file from the firewall. This could lead to mis-synchronization of the settings between GMS and the respective firewall.

    Hope this helps...

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • DarshilDarshil Newbie ✭

    Hi @Saravanan ,

    What necessary action we need to take to resolve this issue

  • SaravananSaravanan Moderator
    edited September 2020

    Hi @Darshil,

    Please try Synchronizing the Firewall from GMS using "Fetch appliance information" option in FIREWALL Tab | Manage | System | Status section in GMS for the respective firewall. This is a manual firewall sync and cross verify if this works. If this works, please keep an eye on this issue and check for its subsequent occurrence. If this doesn't work, real-time troubleshooting need to be done and please take help from our Support Team.


    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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