No pulldown, it is prepopulated.. (View Post)

Hi @Terri , thanks ! :) Its not ALL of them but it would REALLY helpful if they are consistent.. Please also note the the Salesforce ticket [ref:...... in the Subject really has no value (for us), an… (View Post)

Hi @stevmorr , We found the upgrade to be quite straightforward. You could always take a snapshot and just rollback. You should make a backup of your config settings first for import. probably an ove… (View Post)

Hi, Just a note here that the emailed notifications show no case description making case management difficult to follow. Being an MSP means we often have many different cases open against all the dif… (View Post)

@BWC , Yep I really rate GB. And that's saying something. He's a great guy and everything you would expect from a great tech. SW are very lucky to have him IMHO. A cut above the rest. (View Post)