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slbowen

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slbowen Newbie ✭

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  • I haven't gotten anywhere. I've printed out various instructions. Regarding the link you gave me... I have no idea if my device (I have a SOHO from I think 2018, model APL31-089) is 'generation 5' or 'generation 6'. I also don't know if I have successfully reset the thing... there is an unmarked pinhole next the the power…
    in Can't log into my SOHO after uploading new firmware Comment by slbowen October 2020
  • Shipra: Not sure you saw my next comment (I don't see how to reply directly to you). I tried my old credentials and I tried username 'admin' and password 'password' (I assume that is your suggestion) and neither let me in. Can I reset from outside the device?
    in Can't log into my SOHO after uploading new firmware Comment by slbowen October 2020
  • Thanks for responding Shiprasahu93... I just tried admin/password and it still won't let me in. Yes, the error is incorrect username/password. However I did nothing to reset it. Can that done via the hardware device (if so how). Thanks.
    in Can't log into my SOHO after uploading new firmware Comment by slbowen October 2020