Comments

• I connect to captureclient-36.sonicwall.com, and that seems to be working normally. But yeah, no resolution for captureclient.sonicwall.com. I recommend opening a support ticket, Daveberts.

  in Capture Client management site issues Comment by mangonacre July 2022
• Yeah, so far, communication seems to have been working for me since Dec 16, but not holding my breath. Not sure why the client upgraded for you even though you have the policy set to a lower version. I've not had that issue. But I do want to make sure you're aware that 3.6.30 consumes a good bit of CPU cycles when the…

  in Capture Client Management site communications issues persist Comment by mangonacre December 2021
• Hi Enzino78, My experience was similar to ASchultz's above, where the next morning, all affected clients were finally communicating properly with the servers and downloading SentinelOne updates. I haven't had a problem since Dec 16. What you're experiencing now might be due to a regional issue that's not hitting me (yet).…

  in Capture Client Management site communications issues persist Comment by mangonacre December 2021
• Going backwards here. Now we have a dozen clients showing SentinelOne online, but CC is offline...

  in Capture Client Management site communications issues persist Comment by mangonacre December 2021
• Yes, I'm getting pretty much the same in the affected client debug logs as you, ASchultz. This is affecting at least a half-dozen of our clients currently. I've pretty much lost all confidence in this product, and regret the purchase. It may be an "inconvenience" today, but the fact that this seems to repeatedly happen…

  in Capture Client Management site communications issues persist Comment by mangonacre December 2021
• Hi Micah, I never did get a case number. The call connection broke when I was trying to get the case started. I called again and waited on hold for another long while. During that time, the client I was trying to get installed finally registered with the server and I was able to complete the installation. So I hung up. At…

  in Capture Client Management site communications issues persist Comment by mangonacre December 2021
• Thank you SUROOPMC. I did check it a little while ago and devices list seems like it is up to date again. To me, the question still remains how often this is going to occur with the management site. As I said, I'm especially concerned that it may happen when we're hit by a threat. If malware hits our file server, and the…

  in Capture Client management site issues Comment by mangonacre December 2021
• Thanks for your reply, SUROOPMC. Even when the Devices are coming up, it's showing many of them as being unavailable or offline, when I know most of them are currently online. I can't even get a download of the device list with authorization codes right now. I'll give it some more time and check again. But this does seem…

  in Capture Client management site issues Comment by mangonacre December 2021