Rootaah

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Rootaah Newbie ✭

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  • Following up from my previous comment. We lucked out this morning with the ability to have a technician laptop connected directly to the cable modem. Due to the way the service was dropping, the client just closed the office for the day. So with cable modem and only a laptop connected, the pings still dropped as described…
  • Amazing to see this. We just did the 5-port switch test I mentioned in my previous post for a client in Tobyhanna PA and it didn't fix ANYTHING. Monitored it overnight and like you said, periods of drops as described continued. Client has already complained this morning, more drops. We have a tech going on-site now who is…
  • Currently about ready to try this 5-port switch solution with two clients. MSP here and we have an ISP, Blue Ridge Cable, in NE Pennsylvania that is claiming there is a known issue with SonicWall and Cable Modems causing these issues. They want us using something else other than a SonicWall. We did get them to replace…