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BernardHan SonicWall Employee

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  • I tested in my android phone and it loaded NSM fine. I put URL in Firefox browser, put my credentials and 2FA code. I was able to load NSM and browse my firewalls in the tenant. Bernard Han Technical Support Advisor
  • Hi Yuber, Currently there is no feature to send the alert for certain application from NSM in your case, neither from local firewall. I checked local firewall, for applications, we use App Control to allow/deny/verify. There is no feature to alert on it. As a support engineer, I am not sure if this is a feature in a…
  • Hi Larry, I believe NSM license should be transferred to new device as well. In case not, SonicWall Licensing should be able to help you out., to make sure NSM license properly transferred. Bernard Han Tech Support Advisor SonicWall
  • I am sorry to hear the issue has not been resolved yet. Do you have the case number that I can take a look? Bernard Han Tech Support Advisor SonicWall
  • Do you still experience the issue? It seems the error is about Endpoint protection. Do you use Capture Client for client computers? The error says Capture Client site ID has no values. Bernard Han Technical Support Advisor SonicWall
  • Hi Larry, It seems the backend database got problem with this. It is easy fix. Could you please call support line? You will need to go to NSM queue, and a support engineer will be able to reach out engineering team to have it fixed. Sorry for the inconvenience. Bernard Han SonicWall Technical Support Advisor