Comments
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I’m not sure I agree. The modem by itself works. We have a separate test modem that hasn’t gone down. If something with SonicWall and the use of VPNs is causing their modem to reset this may be an issue. Doesn’t their responsibility end once they place a modem in our office and it works with no connections ? They aren’t…
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yesterday was the first time in 4 1//2 days our ISP modem reset. ISP changed the firmware on a new modem. I am still skeptical if there is some kind of conflict between the sonicwall and the ISP modem. The firmware they installed acts better with VPNs the ISP says. Something after the ISP must be causing some kind of…
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so our ISP has been making some firmware upgrades with the modem manufacturer. yesterday they even replaced the modem with updated firmware. so far so good, but we need about a week of uptime to declare victory.
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the Sonicwall isn't locking up or rebooting, just the modem blinking out, losing the signal. This is our second ISP modem, and they are scheduled to come today and give us a third ISP modem just to be sure .
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We set up a basic SonicWall, loaner T3200, from our tech consultants yesterday and were good for about 24 hours and now having issues again with the ISP modem blinking out multiple times per day. Could this be an issue for us?…
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so yesterday they installed a test modem with nothing attached just to see what happens when we blink out again. our main modem went down but the test modem stayed running. This shows me the ISP lines coming in are fine as the test modem kept running. Yesterday at 5:20 pm est (NY) we unplugged this firewall power until…
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they are coming tomorrow and I asked them to bring a different one if they can