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Analytics 2.5 malformed database, second time this has happened ?

Hi, I'm running Analytics 2.5 on a ESX virtual appliance and an having issues with database corruption, this is the second time this has happened in a month and wondered if anyone else has experienced this

Category: Firewall Management and Analytics
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Answers

  • SaravananSaravanan Moderator

    Hi @DTONKIN,

    Thank you for visiting SonicWall Community.

    I could see your past support case meant for the On-Prem analytics appliance status screen reports that the firewall is down and the flow agent is down affecting the reports. As per log traces, it looks like the disk was malformed resulting in corruption. Could you please check the logs and verify if it is the same situation now as well? If so, then this needs a serious attention.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • dtonkindtonkin Newbie ✭

    Hi Saravanan, looking back on the previous Ticket the issue seems to be the same...

    sqlcCoreSqlExec, 8236, Could not step (execute) stmt table[25] replace[1] errcode[11] dbi[0x7fb0e001f900] inDb [0x7fb0e005d738] errmsg [database disk image is malformed]. ---- Tue Jun 1 15:03:40 2021

    sqlcInitiateShutdown, 6010, FATAL: Corrupt database file table[25]!!!! ---- Tue Jun 1 15:03:40 2021

    sqlcInitiateShutdown, 6011, FATAL: Restarting appflow server.....!!!! ---- Tue Jun 1 15:03:40 2021

    sqlcInsertEntry, 10493, SQL Insert or Replace error on table [25] ---- Tue Jun 1 15:03:40 2021

  • SaravananSaravanan Moderator

    Hi @DTONKIN,

    We should deal with this issue in real-time via remote session and figure out. Could you please take assistance from our Support team on this matter?


    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

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