Failed to renew the ip address for the virtual interface

MattG · March 2021

Hello All.

I'm writing this post in the hopes that someone can help me out.

I believe I have explored every avenue in an attempt to fix this issue, and am desperate to try and make this work, so if someone can enlighten me on an area I might be overlooking to fix this I would be incredibly grateful.

I'm simply trying to setup the WANGroup VPN on a NSA2600 firewall, this is out of support so I cannot raise a support case.

I think this is ultimately a DHCP issue with providing GVC with an IP address, these are the last two outputs from the GVC log;

2021/03/27 18:33:59:743 Information <local host> Renewing IP address for the virtual interface (removed for privacy).

2021/03/27 18:33:59:745 Warning <local host> Failed to renew the IP address for the virtual interface.

I have followed the following guides on this issue. replicating all advised changes;

https://www.sonicwall.com/support/knowledge-base/the-gvc-log-shows-error-failed-to-renew-the-ip-address-for-the-virtual-interface/170504399763335/

https://www.sonicwall.com/support/knowledge-base/not-able-to-get-an-ip-address-for-gvc-virtual-adapter/170710165413097/

Despite making the advised changes above, it still sits at 'Acquiring IP'

Info on network setup;

Local router; ASUS RT-AC53 (firmware up to date) - On separate IP Range from all destination networks, VPN pass-through enabled

Destination router; NSA 2600 (firmware up to date) - Default WANGroup VPN enabled and Virtual Adapter settings set to DHCP Lease, with a static address added to the Network DHCP Server.

In an attempt to test further with DHCP I enabled L2TP Server as a test and the user I'm connecting with is apart of the L2TP IP Pool group & Trusted users, it just doesn't look like either is providing the client with an address.

If anyone can advise where else to look I would immensely appreciate the assistance.

Thanks,

Matt.