I had wiped a gen7 device and tried to reinstall firmware on it. But there are no kb or guide on how to reinstall firmware over USB. Can you give me some instruction?
I think KB on that part is missing. Are you not able to launch the SonicWall safemode using the default IP address 192.168.168.168 from X0 interface behind and then upload the firmware to boot the SonicWall?
surely the wipe device option should only be made available via the Serial connection on non Beta devices?
I can see a lot of other people choosing this option by mistake in the Safemode GUI, not realising it literally wipes the device and will have no OS on and then they will need the boot-a-fit files from SonicWall to get the appliance back up
Just to have some closure on the subject, beside the firmware that need to be put on an USB stick (MBR/FAT32) renamed as <model>.bin.sig, you need another 2 files (boot-a.fit and boot-a.cfg) that are SPECIFIC for the your model. Those 2 files can be requested in a support case. You cannot use the files for a different model because it contains the drivers for that particular model and a subset of minimal utilities (as a recovery ram disk on Linux).
Answers
Hi @Nat,
Thank you for visiting SonicWall Community.
I think KB on that part is missing. Are you not able to launch the SonicWall safemode using the default IP address 192.168.168.168 from X0 interface behind and then upload the firmware to boot the SonicWall?
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
@Saravanan
No, I had wiped the device.
Safemode is not available.
Attached the console logs
Hi @NAT,
I get your point. Are you not seeing upgrade option after inserting the USB? If so, could you please ensure the USB format to FAT32 and then try?
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
@Saravanan
No, just the console logs, it will keep retry and restart.
USB already on MBR mode and FAT32 format.
I wonder what I need to put inside the USB? I just put the firmware inside.
@NAT - Few more points to be noted,
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
@Saravanan
I think there are some extra steps which needed to follow.
scanning bus 0 for devices... 1 USB Device(s) found
scanning bus 1 for devices... 2 USB Device(s) found
scanning usb for storage devices... 1 Storage Device(s) found
Looking for '/boot-a.fit' on usb partition 0.
Not found
Couldnt find recovery image
my usb
@NAT - Looks like we have to deal with it in real-time. Do you mind approaching our support team to seek further assistance on this?
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
@Saravanan
I had already opened a support ticket #43590221 - USB Recovery Stick does not work but support just gave me the KB:
which doesn't help.
Hi @Nat ,
Thank you for providing the ticker number. I will follow up for you.
Hi @Saravanan , @Chris , @Sohrab
surely the wipe device option should only be made available via the Serial connection on non Beta devices?
I can see a lot of other people choosing this option by mistake in the Safemode GUI, not realising it literally wipes the device and will have no OS on and then they will need the boot-a-fit files from SonicWall to get the appliance back up
Was this issue ever resolved?
Just to have some closure on the subject, beside the firmware that need to be put on an USB stick (MBR/FAT32) renamed as <model>.bin.sig, you need another 2 files (boot-a.fit and boot-a.cfg) that are SPECIFIC for the your model. Those 2 files can be requested in a support case. You cannot use the files for a different model because it contains the drivers for that particular model and a subset of minimal utilities (as a recovery ram disk on Linux).
Navigate to My Products and locate the product being upgraded.
Under the Support column click the Firmware icon.
Click Download link next to the latest version (. sig file).
Save the new SonicOS firmware to a directory on your management computer.
Regards,
J Wick