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Analytics error

Ninad94Ninad94 Newbie ✭
edited November 2020 in Firewall Management and Analytics

Hi Team,

Greetings!

Getting below error while registering on-premises analytics.


image.png


Category: Firewall Management and Analytics
Reply

Best Answer

  • CORRECT ANSWER
    SaravananSaravanan Moderator
    Answer ✓

    Hi @NINAD94,

    The status is OFFLINE because, the installed syslog analytics should contact the MySonicWall account and then the status gets changed to ONLINE. Since we have some issues with registering the analytics on the premises, we are seeing OFFLINE status on MySonicWall. Please ignore this status for now and later this gets changed.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

Answers

  • shiprasahu93shiprasahu93 Moderator

    Hello @Ninad94,

    Usually seen this error if you are licensed for syslog based Analytics and you have installed flow based. Please verify the same.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • Ninad94Ninad94 Newbie ✭
    edited November 2020

    @shiprasahu93

    We have a licensed for syslog base analytics and we have installed syslog based analytics only.

    In my sonicwall account I am seeing offline status for analytics serial no.

    image.png


  • SaravananSaravanan Moderator

    Hi @NINAD94,

    Please cross verify the serial number of your analytics in your MySonicWall account and verify if it shows Syslog based of Flow based.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • Ninad94Ninad94 Newbie ✭

    @Saravanan

    I checked it showed syslog based analytics

  • SaravananSaravanan Moderator

    @Ninad94 - Thanks for checking that out. Could you try to re-deploy the analytics file downloading it fresh again? May be something odd with the installation file. Please try and let us know.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • Ninad94Ninad94 Newbie ✭

    Hi @shiprasahu93 @Saravanan

    showing offline status in my sonicwall account for syslog based analytics.

    image.png


  • [Deleted User][Deleted User] Cybersecurity Overlord ✭✭✭

    Hello @Ninad94 ,

    Were you able to resolve this issue?

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