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I'd be just dandy if we could drop screenshots into cases.
Whats the chances?
...we can do it here.
Hey @Halon5 and @BWC
SonicWall does have several programs and ongoing initiatives to source feedback from our Partners and end users globally. For example, we do have a Partner Advisory Board and we regularly look for Partner input through various means such as our Product Betas, the Partner Portal etc.
This Community is turning into an amazing channel for us to obtain even more feedback. The Community team is actually working on building out an Ideation platform where you can submit ideas and vote on them right here on the Community! If you're interested, we could set you guys up to be early users of that platform to help us test run it and give us feedback on how it is working for you?
In the mean time, we do have Product Management regularly reviewing these threads and I'm also flagging valuable feedback like this to them. I'll make sure this information gets to our Case Management team and we'll work to improve this experience for you.
Hi @Halon5 and @BWC , we are planning to redesign the UI experience of the most used workflows of MSW which includes the Support section also. We would soon kick of the user research work and I can engage you guys to get some feedback. Please let me know if you have not yet used MSW Workspace. I can enable those workflows for you in your MSW account.