Windows Update 2004 kills NetExtender
SteveThornton
Newbie ✭
I have more than one user who has installed Windows Feature Update 2004 and now cannot connect to my SonicWall SSL-VPN via NetExtender. When they try, it connects and then immediately disconnects, and reports "The Windows Remote Access Service (RAS) has encountered an error. Rebooting your Window [sic] PC may resolve this issue."
Rebooting does not resolve it. Neither does uninstalling and reinstalling NetExtender 8.6.265, or restarting the services, or upgrading to 10.2.0.300. Nothing works.
Any help here?
Best Answer
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CORRECT ANSWER
Ajishlal
Community Legend ✭✭✭✭✭
Hi @SteveThornton,
For resolving The Windows Remote Access Service (RAS) has encountered an error problem, Please follow the below step;
Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. Once it done the hardware changes try to use the NetExtender.
5
Answers
OMG, it worked! Thank you!
Hi @SteveThornton
Great. Glad to know its helped.