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Cannot reach secondary monitoring IP address for NSa 2650 HA

SEBASTIANSEBASTIAN Newbie
in Mid Range Firewalls

Cannot reach secondary monitoring IP address for NSa 2650 HA

I have allowed "Management on Primary/Secondary IPv4 Address"

I can PING and manage the Primary but not the Secondary.

Firmware SonicOS Enhanced 6.5.4.6-79n

Category: Mid Range Firewalls
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  • shiprasahu93shiprasahu93 Moderator

    Hello @SEBASTIAN,

    What is the status of the secondary device on the active unit? Also have you enabled virtual MAC for HA?

    Could you please check the ARP cache on a LAN machine and make sure that the secondary device ARP is available on it?

    The command for Windows device is arp -a.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • SEBASTIANSEBASTIAN Newbie

    The Secondary State is "STANDBY"

    Virtual MAC is enabled for HA.

    I am looking for Secondary ARP entry on the Cisco switch. It is not there.

    I can see only one entry for the Primary.

    I did the same from Windows. And I have got the same results.

  • SEBASTIANSEBASTIAN Newbie

    Both switch ports have the same configuration.

    I can PING Primary from the switch.

    I cannot PING Secondary from the switch.

  • shiprasahu93shiprasahu93 Moderator

    @SEBASTIAN,

    I would say please restart the secondary unit once and try again. If not, could you please add a static ARP entry for the secondary device and then test?

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • SEBASTIANSEBASTIAN Newbie

    I found the error. My mistake.

    Switch ports configuration were not exactly the same.

    Now I can reach the Secondary by its monitoring IP.

    Thanks!

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