Event log page shown the message "parsererror"
yda
Newbie ✭
Hi,
I replaced our customer's equipment from NSA4500 to NSa4650. The setting was exported to 4500 and imported to 4650. Then, during log monitoring, I found symptoms that could not be verified with the message "parserror."
Does anyone know about this problem?
Category: Mid Range Firewalls
0
Answers
Hello @yda,
Welcome to SonicWall community.
Could you please try the following:
1) Try from some other browser
2) Try from a different computer
3) Check if the CPU of the firewall is very high like 90-100%.
4) Upgrade to the latest firmware version if not already there.
Let us know if that helps!
Thanks!
Shipra Sahu
Technical Support Advisor, Premier Services
Hi @yda,
There was a bug (# 195850) reported for this previously. Firmware versions starting 6.5.0.2 and higher should have the fix included for this issue.
Hope this helps. Have a better day!!!
Regards
Saravanan V
Technical Support Advisor - Premier Services
Professional Services
Hi
Hi,
Current firmware is 6.5.4.5, Can you explain why there is still existing a bug?
Hello @yda,
Could you please upgrade the firmware to 6.5.4.6-79n and then check if the issue still persists? If yes, you can contact out support team and they will inform the same to engineering so that we can get it fixed for you.
Thanks!
Shipra Sahu
Technical Support Advisor, Premier Services
Hello, I have the same problem with TZ400, I upgraded to the latest firmaware 6.5.4.6.79n and the problem still persists.