NetExtender client error: Account already in use.
Slappeee
Newbie ✭
We are running into a sporadic issue where clients are getting disconnected (for whatever reason) and then they are unable to reconnect. The client receive an error message: Account already in use.
Before you ask, the clients have to be on the latest version of NetExtender before connecting.
In the past we could go into the firewall under users and/or SSLVPN Status page an see and kill the "orphaned" session.
However, ever since we upgraded to the latest firmware version (7.1.3-7015) we are unable to view any orphan session from these users anywhere on the firewall GUI.
The only workaround is to disable/enable the: "Enforce login uniqueness" under the
Users\Authentication setting. Only then can the user log back into the SSLVPN.
Have open support case #: 44756213 but no resolution to this sporadic issue.
Anybody else experiencing this issue with the 7.1.3-7015 release?
Would try to go back to the previous firmware release, but from the release notes on 7.1.3-7015 is says you are not able to go back to the previous release.
Answers
Did you ever get a reply from SonicWall. I have at least one other SW that is doing exactly what you are describing and possibly another.
Keep getting more logs and more logs…..Still waiting for resolution…..Seem to not want to admit bug in latest release….Though the number of users reporting the issue seems to have diminished to one a week now.
What received back this morning from the case:
This is to inform you that the engineering team has provided a Hot Fix for this issue. I have attached the Hot Fix to this case, which can be downloaded from the mysonicwall.com portal under the support case management section.File Name: sw_nsa_2700.7.1.3-7015-R4150-HF52368.bin.sigPlease upgrade the firewall to this Hot-Fix firmware version and monitor the firewall further.
Scratch the Hot Fix. Just received a message from support:
I would like to inform you that the hotfix you received should not be used at this time. Our team has identified an issue that requires further investigation before the fix can be deployed .
Mar 11, 2025 - Having this same issue and just spoke to a SW tech, this is a known issue and they recommended temporarily disabling “Enforce login uniqueness” (Device > Users > Settings > Enforce login uniqueness) until a proper fix is available. The tech will let me know when a fix is available and I'll update this post after implementing it.
FYI: When Enforce login uniqueness is enabled, it will prevent the same user name from being used to log into the network/VPN (Global VPN Client or SSL VPN) from more than one location/device at a time. This setting applies to both local users and RADIUS/LDAP users. However the login uniqueness setting does not apply to the default administrator with the username admin.
REF: https://www.sonicwall.com/support/knowledge-base/how-to-control-multiple-logins-from-same-user-on-sonicwall/220727072820143
You are correct. We have been using that as a workaround but turning it back on after a user reconnects,
Leaving that option "off" is not an option for us.
This issue only seems to occur to us after a user's session is terminated/disconnected during an active session.
Hope they will have a fix soon as this is a PITA.