NetExtender client error: Account already in use.
Slappeee
Newbie ✭
We are running into a sporadic issue where clients are getting disconnected (for whatever reason) and then they are unable to reconnect. The client receive an error message: Account already in use.
Before you ask, the clients have to be on the latest version of NetExtender before connecting.
In the past we could go into the firewall under users and/or SSLVPN Status page an see and kill the "orphaned" session.
However, ever since we upgraded to the latest firmware version (7.1.3-7015) we are unable to view any orphan session from these users anywhere on the firewall GUI.
The only workaround is to disable/enable the: "Enforce login uniqueness" under the
Users\Authentication setting. Only then can the user log back into the SSLVPN.
Have open support case #: 44756213 but no resolution to this sporadic issue.
Anybody else experiencing this issue with the 7.1.3-7015 release?
Would try to go back to the previous firmware release, but from the release notes on 7.1.3-7015 is says you are not able to go back to the previous release.
