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I can't fully uninstall capture client

nousers192392nousers192392 Newbie ✭
in Capture Security Center

I uninstalled an endpoint from the capture client webgui management

the uninstallation didn't quite work, as there are some leftover files, and we can't reinstall capture client either as those files do prevent the installation

we can't use either the capture client cleaner
https://www.sonicwall.com/support/knowledge-base/how-to-run-capture-client-clean-up-tool/220509103725957
as we lack of the auth code, as the end point is not registered anymore in the webgui

There was, a sonicwall guide, where it instructed you about changing those files permissions, and then deleting those files, but there's no way to change permissions, as it keeps refusing.

We don't want to re-image the whole unit

Category: Capture Security Center
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Answers

  • SuroopMCSuroopMC SonicWall Employee

    @nousers192392 - please reach out to support requesting the cleaner passcode, and they will provide it for you

  • MariuszMariusz Enthusiast ✭✭

    I had a similar situation once. I couldn't remove an outdated client on a Windows 7 computer.
    Through tech support I got a program called "SentinelCleaner.exe" that removed everything.

  • ASTech2020ASTech2020 Newbie ✭

    I have a bunch of workstations where we gave Capture Client a try and then let it expire because we were moving to a different solution. Fortunately, they are all on Windows 10, so it looks as though the easiest way to rid ourselves of it is to do a fresh install of Windows 11, which we'll need to do anyway.

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