Menu

Join the Conversation

To sign in, use your existing MySonicWall account. To create a free MySonicWall account click "Register".

Sign In Register

Netextender not running correctly

TelinformaticaTIITelinformaticaTII Newbie ✭
in SSL VPN

Good morning,


I have a problem with the Netextender software on my computer. When I open it, this window appears and I can't do anything at all:

image.png

I try to put any parameter in the fields to fill out, but there is no button to accept, cancel, or anything. I press enter but it doesn't do anything either.


If I try to access NetExtender settings from the Windows bar, the software crashes and closes.


I have reinstalled from several different versions and the same thing happens to me in all of them.


I currently have version 10.2.338 installed, although if I look at it from the "About" button on the Windows bar icon, it tells me that I have version 0.0.0 (1):

image.png

I have even tried creating another Windows user and the same thing happens.

I have all available Windows 10 updates installed...

image.png

I use Windows 10 Professional


Any idea what is happening?


Thanks greetings.

Category: SSL VPN
Reply
Tagged:

Answers

  • Simon_WeelSimon_Weel Enthusiast ✭✭

    Don't know if it's related, but I updated my home pc to Windows 11 last week. After that, Windows Defender reported it could not activate core isolation because of an unsafe driver. That turned out to be a driver for NetExtender, which I had installed once, but removed a while back, leaving the driver behind. After deleting the driver file, I could switch on core isolation.

    Don't know if Windows 10 does the same thing, but it could be worth having a look at Windows Defender?

  • TelinformaticaTIITelinformaticaTII Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/20359#Comment_20359

    I just tried to disable windows defender and the firewall but it's still the same...


    I have also tried installing the optional Windows 10 updates but nothing.

  • cobicobi Newbie ✭

    We ran into this issue on multiple devices at our office using version 10.2.341. We ended up uninstalling & reinstalling each time to resolve it (which got old). Not sure if this was a NetXtender issue or something with our AV possibly? It appears this may have been addressed in the newer version 10.3.1 (Issue ID: SMA-5499 is my hope). I just upgraded our firewall firmware and my NetXtender last night and will be testing it.

Sign In or Register to comment.