cpu high (after install capture client )
erickim
Newbie ✭
Hello everyone.
My laptop is an asus zenbook 14 (AMD Ryzen 7 5800H with Radeon Graphics 3.20GHz).
After installing the capture client, the laptop's CPU usage rose from 4% to 52%, and the fan ran noisily to cool off the heat.
Checking the process
Sentinel Static engine scanner and Sentinelone agent were using 39% and 9% cpu respectively.
I think it's scanning, but if it works excessively like this, the client pc will feel a lot of burden and the user will be burdened. I wonder if this is normal.
I have a lot of thoughts because it's an amd cpu.
Best Answers
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CORRECT ANSWER
BWC
Cybersecurity Overlord ✭✭✭
@erickim for how long did you monitored the CPU usage after installing? Because this can happen because of the Full Disk Scan which is initiated after a fresh install. It should go away after a while, depending on the amount of files to be scanned.
SentinelOne is usually not using much CPU time and I'am not aware of any AMD related issues.
--Michael@BWC
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CORRECT ANSWERBWC
Cybersecurity Overlord ✭✭✭
@erickim that's tough, gladly I never faced this issue. I don't have access to the Capture Client management anymore, but you could check the policy settings for "Scan new agents" and disable it, this should solve the issue.
If you wanna give it a try, SentinelOne is IMHO a great endpoint solution.
--Michael@BWC
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Answers
@BWC
There was an alarm saying that I had to reboot, so I rebooted about 3 times and the alarm disappeared, but the laptop was too hot, so I monitored it for about 10 minutes and then deleted it.
How long has it been since you installed? S1 will do a baseline scan which will spike CPU usage while it takes a baseline. I'd recommend giving that a while, then rebooting the system. You "should" see things level off. I've seen a disk usage issue on the latest S1 however, where some of the S1 db processes are killing my drives. This is version 22.2.4.558.
Client v. 3.9 Win11, very high CPU usage. Haven't started troubleshooting but still an issue.