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In GMS not able to see local users and group

Ninad94Ninad94 Newbie ✭
edited June 2020 in Firewall Management and Analytics

Hi team,

In GMS for one firewall we are not able to see local users and local group but at same time local users and groups are visible in physical firewall.

For others firewall in GMS we are able to see the local user are group.

Any suggestion..??

image.png

Thanks,

Ninad Sawant

Category: Firewall Management and Analytics
Reply

Answers

  • SaravananSaravanan Moderator

    Hi @Ninad94,

    You should definitely be able to see Local Groups in GMS for each firewalls added to it. There is a possibility of privilege issue here. Please check if you are using GMS Super Admin account to login to the firewall.

    Local groups.JPG

    Have a good one!!!

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • Ninad94Ninad94 Newbie ✭

    @Saravanan1990_V Yes. we are using GMS super admin account for login and we are observing this issue only for one firewall and for rest other firewall users and groups are visible.

  • Ninad94Ninad94 Newbie ✭

    @Saravanan1990_V and we are not login into the firewall we checked in GMS only by clicking on manage tab.

  • SaravananSaravanan Moderator
    @Ninad94 - Thanks for your confirmation. It looks like the issue needs real-time assistance to figure out the root cause. Please contact our technical support team to seek live troubleshooting assistance.

    Regards

    Saravanan V

    Technical Support Advisor - Premier Services

    Professional Services

  • BrianBrian SonicWall Employee

    I suggest checking if GMS is able to communicate with the unit by running a sync task with the unit from GMS. On the manage tab go to System>Tools>click sync now and see if the task fails or not.

  • Poorni_5Poorni_5 SonicWall Employee

    Hi @Ninad94 ,


    Did the suggestion made by Brian helped you to resolve the issue. If not please open a case with our GMS team so that they can assist you.


    Thanks & Regards,

    Poornima.T.R

  • Ninad94Ninad94 Newbie ✭

    Hi @Poorni_5

    We have raise the case with sonicwall support. Sonicwall engineer RAM was working on it. He filed DTS with development team for this issue. yet we haven't get any update from dev team

  • Poorni_5Poorni_5 SonicWall Employee

    Hi @Ninad94 , I have sent the request to RAM, he would assist you there.

    Thanks & Regards,

    Poornima.T.R

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