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Connecting to CSE Control Center - stuck

BWCBWC Cybersecurity Overlord ✭✭✭

Is anyone else having trouble connecting to the CSE Control Center in Europe (Germany)?

When trying to access from CSC it spins forever and not going forward. I already tried different browsers, but same outcome. The official status page does not show any outage.

I already opened a ticket, but no reply so far.

—Michael@BWC

Category: Cloud Secure Edge
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  • CORRECT ANSWER
    BWCBWC Cybersecurity Overlord ✭✭✭
    Answer ✓

    Long story short, the issue was that my CSE org was scheduled for deletion on Oct 2nd because my trial keys expired earlier on. On Oct 1st I activated my retail keys for 1 year, but due to a bug the CSE got deleted anyways.

    After a long journey with the very helpful Technical Support Team we figured this out, SNWL fixed the issue and I needed to create a new CSE setup, which is not a big deal, because it wasn't in production.

    Word of advice, don't let your CSE licenses expire, even if you renew in the notification time period! Don't poke the bear.

    —Michael@BWC

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