Connecting to CSE Control Center - stuck
BWC
Cybersecurity Overlord ✭✭✭
Is anyone else having trouble connecting to the CSE Control Center in Europe (Germany)?
When trying to access from CSC it spins forever and not going forward. I already tried different browsers, but same outcome. The official status page does not show any outage.
I already opened a ticket, but no reply so far.
—Michael@BWC
Best Answer
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CORRECT ANSWERBWC
Cybersecurity Overlord ✭✭✭
Long story short, the issue was that my CSE org was scheduled for deletion on Oct 2nd because my trial keys expired earlier on. On Oct 1st I activated my retail keys for 1 year, but due to a bug the CSE got deleted anyways.
After a long journey with the very helpful Technical Support Team we figured this out, SNWL fixed the issue and I needed to create a new CSE setup, which is not a big deal, because it wasn't in production.
Word of advice, don't let your CSE licenses expire, even if you renew in the notification time period! Don't poke the bear.
—Michael@BWC
1
Answers
Hi @BWC,
I see that you are currently interacting with a support engineer. Is the issue still persisting?
Hi @Community Manager ja the problem is still ongoing, I provided all information I had. It seems like some authentication glitch specific to my deployment because others I spoke to do not have that kind of issue.
—Michael@BWC