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Tz470 with 7.1.2.7019 after 9 days rebooting itself

Ciao I ask you if there is otre case similar to my. Today at 16:13 Italy time firewall starting to rebooting I don't make change from 9 days.

I have see that if remove wan interface the firewall not rebooted. I try to disable " Enable Incremental updates to IDP,GAV and SPY signature databases " but no change.
Try to restore 26/08 cloud backup settings, rest all thinks on diag page, but no change.

Open a Sr, but ….

Thanks
Pietro

This is from console logs

Got signal: Segmentation fault (11) at 1724777263
Access address: 0xffffffffffffffe9
From code address: 0xaaaab6d07eb0
VAddr of _start: 0xaaaab5d6f328
Firmware Version: SonicOS 7.1.2-7019-R6288

X0: 0xfffffffffffffff1 X1: 0x0000000000000000
X2: 0x0000000000000597 X3: 0x0000000066ce032f
X4: 0x0000aaaabb2009e0 X5: 0x0000aaaabb200878
X6: 0x0000ffff9086f000 X7: 0x000000000007959c
X8: 0x000000000007959c X9: 0x0000000000000014
X10: 0x0000000066ce032f X11: 0x000000000d59f800
X12: 0x0000000000000004 X13: 0x000000000000000a
X14: 0x0000000000000e1d X15: 0x051eb851eb851eb0
X16: 0x0000aaaabaadcab0 X17: 0x0000ffff904be620
X18: 0x00a3d70a3d70a3d6 X19: 0x0000000000000001
X20: 0x0000ffff8d710340 X21: 0x0000aaaab795f088
X22: 0x0000000000000597 X23: 0xfffffffffffffff1
X24: 0x00000000ffffffff X25: 0x0000ffff8d712240
X26: 0x0000ffff8d7113d0 X27: 0x0000000000000000
X28: 0x0000ffff8d7134c0 X29 (FP): 0x0000ffff8d710300
X30 (LR): 0x0000aaaab6ff9d38
PC: 0x0000aaaab6d07eb0
SP: 0x0000ffff8d710300
PSTATE: 0x00000000a0000000
Fault addr: 0xffffffffffffffe9

1724777263: ===== Stack Trace of cloudSyncTask(0xffff8d712d40) =====
0xaaaab68f5d8c: (_start+0xb86a64)
0xaaaab5d90188: (_start+0x20e60)
0xaaaab5d916bc: (_start+0x22394)
0xaaaab5d917f4: (_start+0x224cc)
0xffff9087064c:
0xaaaab6d07eb0: (_start+0xf98b88)
0xaaaab6ff9d38: (_start+0x128aa10)
0xaaaab6a6afac: (_start+0xcfbc84)

System total memory: 2029436 KB, Available memory: 726960 KB
1724777263: aborting sonicosv...
Saving system snapshot

Saved system snapshot

coredump, start

Category: Entry Level Firewalls
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Answers

  • TKWITSTKWITS Community Legend ✭✭✭✭✭

    Key info: "Got signal: Segmentation fault (11) at 1724777263"

    "1724777263: ===== Stack Trace of cloudSyncTask(0xffff8d712d40) ====="

    Try disabling the automatic cloud backup of the configuration. IIRC there were previously issues with cloud backups on certain firmware. Maybe it has returned.

  • Dear TKWITS, thanks for your reply, but I have fond the problem. It's On Dynamic Object!!! I have disabled and now all it's work Correctly.

    Pietro

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