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Cannot install SonicWall NetExtender 10.2.341 on laptops running BitDefender Total Security 2024

CollRobinCollRobin Newbie ✭
in VPN Client

Am a total newbie to the NetExtender software and it's installed quickly & without issues on our standard Windows 10 & 11 laptops so far, but I have 5 that have Bitdefender Total Security 2024 on them and the NetExtender will not install (variety of errors). Have searched on the BitDefender site with no resolve. Is anyone here using the two product together sucessfully? If so, what are the exceptions within either product to get them to work together.
thanks

Category: VPN Client
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  • CORRECT ANSWER
    OwaisAOwaisA SonicWall Employee
    Answer ✓

    It is not uncommon for security software like Bitdefender to interfere with the installation of VPN clients due to the protective measures they employ. To resolve this issue, I recommend the following steps:

    1. Add Exceptions in Bitdefender: You may need to add NetExtender to the exclusion list in Bitdefender Total Security. This can typically be done by navigating to the Bitdefender settings and adding NetExtender as a trusted application. Additionally, consider temporarily disabling certain modules in Bitdefender during the installation process.
    2. Administrator Privileges: Ensure that the installation is being run with administrator privileges on the affected laptops.
    3. Check Compatibility: Verify that the version of NetExtender you are attempting to install is compatible with the version of Windows and Bitdefender installed on the laptops.
    4. Consult Bitdefender Support: Since this issue involves third-party software, you may also want to consult Bitdefender’s support for guidance on configuring their software to allow NetExtender installation.

    If these steps do not resolve the issue, please feel free to reach out to SonicWall support for further assistance. We are committed to helping you find a solution.


    Hope this helps.

    Owais A

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