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2FA code not recognized

Nick374Nick374 Newbie ✭
in SSL VPN

Trying to log on through the LAN to access the soho 250W user interface. Username and password are recognized but token is not recognized possibly due to being set up on prior phone which went swimming and is no longer in service. I am the administrator and I cannot get past the 2FA.

Category: SSL VPN
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  • BWCBWC Cybersecurity Overlord ✭✭✭

    Hi @Nick374

    when you cannot access the system via HTTPS, is it still accessible via SSH or serial console?

    You could login and crank up the following commands, not 100% but you can see where I'am heading to.

    configure
administration
 no admin one-time-password
commit

    --Michael@BWC

  • shiprasahu93shiprasahu93 Moderator
    @Nick374,
    There is a scratch code generated when you bind the phone/device for 2FA with the firewall. If you have that code, you should be able to reset the password.
    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • Nick374Nick374 Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/6520#Comment_6520

    any way to retrieve?

  • shiprasahu93shiprasahu93 Moderator

    @Nick374,

    This code only shows up when you bind the phone/device for the first time with the specific account. If there are any other users created with admin privileges on the firewall, you can log in with that and perform unbind TOTP for your account.

    But, unfortunately, there is no way to retrieve that code if not noted down during binding.

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • sblountsblount Newbie ✭

    Has anyone else had this issue? I have had to reset my 2fa several times to have it only work one time and never again. I received " Access Denied " after entering the 2fa code.

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