Why can some users login while some cannot?
SonicWall TZ370; Firmware Version SonicOS 7.1.1-7051
NetExtender ver 10.2.339(41)
LDAP servers are both up. Both LDAP servers binding tests are successful. User authentication on both LDAP servers works for some but not others. User LDAP search on both LDAP servers works for all.
Category: SSL VPN
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Answers
Look in your Active Directory what groups do the users that can conncet belong to and add your user to this groups and just in case check if you have IP's in your SSL pool. What kind of error are you getting?
How do I go about looking at IPs in my SSL pool?
Error I'm receiving is "Error: Verifying user…authentication failed!"
you can find the object that SSL VPN is using for ipv4 address here, but if it's giving u auth failed i'll go for a group / user / password issue
try testing your user here and see if it success
WORKAROUND: Move users to IT OU
CAUSE: OUs Administration and Billing were renamed to Central_Office and Bismarck_Billing in AD but not updated in LDAP Configuration>Directory>Trees containing users
FIX: Added Central_Office and Bismarck_Billing in LDAP Configuration>Directory>Trees containing users