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SonicWall SOHO Connection Dropping

Dr_Sven3Dr_Sven3 Newbie ✭
in Entry Level Firewalls

We have a SonicWall SOHO with Firmware version SonicOS Enhanced 5.9.2.14---12o.

The users report unstable connection and slow loading of web pages. Then I ping adresses on the outside I often get "request timed out" for the 5 og 6 first tries, after that it gets stable. When I use the ping command from the SOHO itself, there is no problems.

Any ideas?

Category: Entry Level Firewalls
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Answers

  • TKWITSTKWITS Community Legend ✭✭✭✭✭

    Contact your ISP.

  • Dr_Sven3Dr_Sven3 Newbie ✭
    https://community.sonicwall.com/technology-and-support/discussion/comment/19090#Comment_19090

    I have contacted my ISP. The fiber-line is working just fine.

  • prestonpreston All-Knowing Sage ✭✭✭✭
    edited September 2023

    Hi @Dr_Sven3 , this sounds like a negotiation issue with the WAN interface, try setting the WAN Link Speed manually to full duplex, if still no joy change to use another Interface like X2 and configure this with your WAN details and set this as your primary WAN in the Failover & LB section as it could be a faulty WAN port, to do this you would need to un-assign the current X1 WAN I don't think on the old TZ's you can un-assign the Default WAN Interface but you can just set this to DHCP if it complains

    another issue could possibly be a faulty power supply have you had any powers surges recently?

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