Are firewall support engineers available on weekends?

Answers

• fmadia Moderator

  April 2023

  @Jorabi yes we do have Support Engineer available during weekends (provided that you have a 24x7 subscription), especially for critical issues. However please note that our Technical Support offers only a "Break&Fix" type of support and cannot assist with full configuration/installation/deployment - for such activities we can provide a list of local partners who can assist you with the installation and deployment of our firewall.

  Of course if something is broken or not working after properly configuring and installing the product, you can call our Support team (https://www.sonicwall.com/support/contact-support/) and we canassist you with the issue or if you just need guidance/documentation on how to achieve certain things, our engineers can also provide Knowledge Base articles for the same.

  You can also find some getting started articles here:

  • https://www.sonicwall.com/support/knowledge-base/how-do-i-license-and-register-a-sonicwall-product/210523204551407/
  • https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-my-new-sonicwall-firewall/210525060155537/

  Hope this helps!

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• Jorabi Newbie ✭

  April 2023

  Thanks for your reply. In this case it is not a setup question. It's a minor problem that should only take a few minutes. It was installed a couple of months ago and the reseller is not currently available. I would like to do a screen share with Support over the weekend by appt for no charge.

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• fmadia Moderator

  April 2023

  @Jorabi yes in such case, if it's a problem after setting it up and if you have an active 24x7 Support subscription for your device, then our technical support will be able to look into it.

  I would advise you call our Support Local Number (you can find it here: https://www.sonicwall.com/support/contact-support/ ) and one of the available engineers will assist you at any time/day.

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