Can't connect with SonicWall Connect Tunnel on Windows 10
SQLDude
Newbie ✭
When attempting to connect with SonicWall Connect Tunnel, I get a message back "A network adapter hardware error occurred". I cannot figure out why I am getting this error. I have verified that my vpn configuration is correct. I am running Windows 10 version 1909 (OS build 18363.1379).
The log looks like this (replaced sensitive info):
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - ================ SonicWall SMA Connect Tunnel ================
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - App Version: [12.4.0.541]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - ================ Device Information =============================================
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Manufacturer: [Microsoft Corporation]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Model: [Surface Book 2]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Processor: [Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - BIOS Version: [MSFT - 0 - 390.3279.768]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Name: [Microsoft Windows 10 Pro]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Version: [10.0.18363 Build 18363]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Architecture: [64-bit]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Language: [1033]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Total Memory: [16696716 kilobytes]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Free Memory: [8004444 kilobytes]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Help: False, Device VPN: False, Console: False, Reset: False, List: False, Connect: False, Debug: False
2/12/2021 1:01:32 PM INFO 1 - ConnectionForm - Disconnected
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - User clicked CONNECT button
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - Connecting...
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - Connecting...
2/12/2021 1:04:16 PM INFO 1 - VpnService - Attempting to connect to plugin...
2/12/2021 1:04:16 PM INFO 1 - VpnService - Connected to plugin.
2/12/2021 1:04:16 PM INFO 1 - ApplianceProbe - Start Probing VPN Server: <url>
2/12/2021 1:04:16 PM INFO 1 - ProxyUtil - GetCredentials(<url>) ...
2/12/2021 1:04:16 PM INFO 1 - LogonAgent - StartLogon(Name:[My<name>VPN] Method:[0] Default:[False] Device VPN:[]) ...
2/12/2021 1:04:16 PM INFO 1 - LogonAgent - ReqMicroInterrogration() ...
2/12/2021 1:04:17 PM INFO 1 - LogonAgent - DoMicroInterrogration() ...
2/12/2021 1:04:17 PM INFO 1 - LogonAgent - DoMi SUCCESS
2/12/2021 1:04:17 PM INFO 10 - LogonAgent - ReqAuthentication() ...
2/12/2021 1:04:18 PM INFO 11 - LogonAgent - GetContent() ...
2/12/2021 1:04:18 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:19 PM INFO 15 - LogonAgent - GetContent() ...
2/12/2021 1:04:19 PM ERROR 9 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:20 PM INFO 9 - LogonAgent - GetContent() ...
2/12/2021 1:04:20 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:21 PM INFO 15 - LogonAgent - GetContent() ...
2/12/2021 1:04:21 PM ERROR 9 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - GetContent() ...
2/12/2021 1:04:22 PM INFO 10 - LogonAgent - ReqAuthentication(Button:[ok]) ...
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - GetBranding(checksum) ...
2/12/2021 1:04:22 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[NOT FOUND]
2/12/2021 1:04:22 PM ERROR 15 - LogonAgent - Code:[0] Message:[The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.]
2/12/2021 1:04:22 PM INFO 15 - LogonAgent - GetInterrogation() ...
2/12/2021 1:04:22 PM INFO 9 - AvVpnServiceManager - Running System Interrogation
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - PostInterrogation() ...
2/12/2021 1:04:22 PM INFO 15 - AvVpnServiceManager - REPC not enabled
2/12/2021 1:04:22 PM INFO 15 - LogonAgent - GetConnectionState() ...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Contacting...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Negotiating...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Identifying...
2/12/2021 1:04:23 PM ERROR 8 - AvVpnServiceManager - A network adapter hardware error occurred.
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Disconnected
2/12/2021 1:04:23 PM INFO 8 - LogonAgent - EndLogon() ...
Answers
Hi @SQLDude
Please re install the VPN client with latest version.
Getting the same problem, I installed the latest CT client just now from SonicWall VPN Clients | NetExtender & Mobile Connect
Getting the same problem, I installed the latest latest version of CT from the Sonicwall portal.
This all started after I uninstalled GVC 4.x on windows 10 Enterprise.
I have completely uninstalled GVC now .
Still unable to connect .
Installed latest GVC 5.01120 and tested.
Removed GVC completely and tested ,still same error.
No changed made to PC.
Any suggestions would be appreciated.Just avoiding OSRI.
Workaround to get CT working on windows 10.
go to device manager.Make sure L2TP and PPTP are enabled if not enabled reinstall with generic drives on the pc. Restart PC .
Go to services.msc check if remote access connection manager is enabled and running.
Now get the CT legacy verion 12.4.0.575, install and then connect to VPN.
I got the solution that just needs to clear the registry properly. I am able to resolve this issue from here: https://codingface.com/fixed-a-network-adapter-hardware-error-occurred/.
Please follow the workaround mentioned at https://www.sonicwall.com/support/knowledge-base/sma1000-ct-compatibility-with-3rd-party-vpn-clients-like-gvc-citrix-and-fortinet/220511064616607/.