Can't connect with SonicWall Connect Tunnel on Windows 10
SQLDude
Newbie ✭
When attempting to connect with SonicWall Connect Tunnel, I get a message back "A network adapter hardware error occurred". I cannot figure out why I am getting this error. I have verified that my vpn configuration is correct. I am running Windows 10 version 1909 (OS build 18363.1379).
The log looks like this (replaced sensitive info):
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - ================ SonicWall SMA Connect Tunnel ================
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - App Version: [12.4.0.541]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - ================ Device Information =============================================
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Manufacturer: [Microsoft Corporation]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Model: [Surface Book 2]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Processor: [Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - BIOS Version: [MSFT - 0 - 390.3279.768]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Name: [Microsoft Windows 10 Pro]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Version: [10.0.18363 Build 18363]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Architecture: [64-bit]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - OS Language: [1033]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Total Memory: [16696716 kilobytes]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Free Memory: [8004444 kilobytes]
2/12/2021 1:01:32 PM INFO 1 - ConnectApplication - Help: False, Device VPN: False, Console: False, Reset: False, List: False, Connect: False, Debug: False
2/12/2021 1:01:32 PM INFO 1 - ConnectionForm - Disconnected
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - User clicked CONNECT button
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - Connecting...
2/12/2021 1:04:16 PM INFO 1 - ConnectionForm - Connecting...
2/12/2021 1:04:16 PM INFO 1 - VpnService - Attempting to connect to plugin...
2/12/2021 1:04:16 PM INFO 1 - VpnService - Connected to plugin.
2/12/2021 1:04:16 PM INFO 1 - ApplianceProbe - Start Probing VPN Server: <url>
2/12/2021 1:04:16 PM INFO 1 - ProxyUtil - GetCredentials(<url>) ...
2/12/2021 1:04:16 PM INFO 1 - LogonAgent - StartLogon(Name:[My<name>VPN] Method:[0] Default:[False] Device VPN:[]) ...
2/12/2021 1:04:16 PM INFO 1 - LogonAgent - ReqMicroInterrogration() ...
2/12/2021 1:04:17 PM INFO 1 - LogonAgent - DoMicroInterrogration() ...
2/12/2021 1:04:17 PM INFO 1 - LogonAgent - DoMi SUCCESS
2/12/2021 1:04:17 PM INFO 10 - LogonAgent - ReqAuthentication() ...
2/12/2021 1:04:18 PM INFO 11 - LogonAgent - GetContent() ...
2/12/2021 1:04:18 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:19 PM INFO 15 - LogonAgent - GetContent() ...
2/12/2021 1:04:19 PM ERROR 9 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:20 PM INFO 9 - LogonAgent - GetContent() ...
2/12/2021 1:04:20 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:21 PM INFO 15 - LogonAgent - GetContent() ...
2/12/2021 1:04:21 PM ERROR 9 - LogonAgent - Status:[NotFound] Reason:[Not Found]
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - GetContent() ...
2/12/2021 1:04:22 PM INFO 10 - LogonAgent - ReqAuthentication(Button:[ok]) ...
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - GetBranding(checksum) ...
2/12/2021 1:04:22 PM ERROR 15 - LogonAgent - Status:[NotFound] Reason:[NOT FOUND]
2/12/2021 1:04:22 PM ERROR 15 - LogonAgent - Code:[0] Message:[The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.]
2/12/2021 1:04:22 PM INFO 15 - LogonAgent - GetInterrogation() ...
2/12/2021 1:04:22 PM INFO 9 - AvVpnServiceManager - Running System Interrogation
2/12/2021 1:04:22 PM INFO 9 - LogonAgent - PostInterrogation() ...
2/12/2021 1:04:22 PM INFO 15 - AvVpnServiceManager - REPC not enabled
2/12/2021 1:04:22 PM INFO 15 - LogonAgent - GetConnectionState() ...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Contacting...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Negotiating...
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Identifying...
2/12/2021 1:04:23 PM ERROR 8 - AvVpnServiceManager - A network adapter hardware error occurred.
2/12/2021 1:04:23 PM INFO 8 - ConnectionForm - Disconnected
2/12/2021 1:04:23 PM INFO 8 - LogonAgent - EndLogon() ...
Answers
Hi @SQLDude
Please re install the VPN client with latest version.