Mysonicwall Support

maxpetcom · January 2022

Trying to Submit a support case to the mysonicwall portal and it seems unresponsive. Nothing seems to work when I enter the serial number of our firewall and that seems to be the only option as we can't make calls at the moment.

Any help will be appreciated

BWC · January 2022

@maxpetcom no problem on my end, I could create cases with a manual S/N.

Did you checked with another Browser already? It happens a lot that Browser A suddenly stops working, but Browser B is fine.

--Michael@BWC

MitatOnge · January 2022

Hi @maxpetcom

is this device register on your mysonicwall account?

maxpetcom · January 2022

https://community.sonicwall.com/technology-and-support/discussion/comment/13135#Comment_13135

Yes please. It's registered on the mysonicwall account

maxpetcom · January 2022

Haven't tried with another browser. Will try that and see

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