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WWAN Issue

GrahamBarnesGrahamBarnes Newbie ✭
in Mid Range Firewalls

We have a Dlink DMW-222 vA2 4G Dongle which is on the SonicWALL Approved list.

When connected to U0 and the TZ350 is powered on, "no device was detected" is displayed in the 3G/4G status page.

We also have the same results when the dongle is connected to a TZ300 and a Gen7 TZ470.

The dongle works in a laptop.

Someone has mentioned that the dongle is in "USB-Mode" and needs to be switched to "Modem-Mode" via CLI.

Please can someone advise, is this done via the SonicWALL CLI?

Thanks.

Category: Mid Range Firewalls
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Best Answer

  • CORRECT ANSWER
    GrahamBarnesGrahamBarnes Newbie ✭
    Answer ✓

    Problem resolved.

    Newer Firmware was available from DLink which was installed and detected straight away by the TZ300.

Answers

  • AjishlalAjishlal Community Legend ✭✭✭✭✭

    @GrahamBarnes

    Did you try with "3G/4G/LTE/Mobile" instead the Auto Detect?

    image.png


  • GrahamBarnesGrahamBarnes Newbie ✭

    Hi @Ajishlal , thanks for your suggestion.

    Yes, it is set for 3G/4G/LTE/Mobile.

    I have also created a primary profile.

    I have also added the U0 interface to the load balancing group (basic failover) in the hope that would make a difference.

    As mentioned before, I have the same issue if I connect this dongle to a TZ300 or a TZ470.

    I'm just wondering if I have to do something in particular to the dongle or do I request a replacement?

    Thanks

    Graham

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