Sonicwall TZ400 - Postage machine cannot access update site

lemansgt · September 2021

I have a customer that has a postage meter and they need to do a rate update on it but cannot access the system over the Internet; apparently the server we need to connect to is in Germany. They said ports 80 and 443 need to be open and there should be no blocks on Germany; they also talked about whitelisting the sites but not sure how this is done. Any help would be appreciated.

TKWITS · September 2021

https://www.sonicwall.com/support/knowledge-base/using-geo-ip-filtering-to-block-connections-coming-to-or-from-a-geographic-location/170505489180807/

Note the exclusion object option.

lemansgt · September 2021

I tried to go into the Sonicwall but the Geo-IP filtering wasnt implemented on the firewall

TKWITS · September 2021

better start watching the traffic from the postage machine

https://www.sonicwall.com/support/knowledge-base/how-can-i-setup-and-utilize-the-packet-monitor-feature-for-troubleshooting/170513143911627/

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Sonicwall TZ400 - Postage machine cannot access update site

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