Net Extender Client looses network route
Juan_Patrol310
Newbie ✭
There are a few users who are loosing network while connected to VPN. Net Extender stay connected but there is no connectivity to the network. This usually happens when they are pulling large files from the server... any ideas?
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CORRECT ANSWER
Simon
Moderator
@Juan_Patrol310 that hardware went past all support on November 1, 2019.
The comparable system today would be an SMA 400.
There is nothing I can do to make the new client work correctly with this old system. However, it is possible there is still some sales program where you could upgrade to supported hardware. You might contact a Sonicwall or partner sales representative.
I am a support engineer so I do not have access to that kind of information.
The 8.0.0.3-23sv firmware was released on 11 August 2015. It would have been supported at most about 2 years. It is too old to be on our current EOS documentation.
You should be able to download the original Netextender client that came with the 8.0 firmware from the SRA. That version should work with the SRA - but it is possibly no longer compatible wit Windows 10.
5
Answers
@Juan_Patrol310 There was a similar issue a couple of years ago, it was a Firmware Issue. Maybe you could share which SonicOS and Netextender Version you are using?
NetExtender Client version 9.0.279
SonicOS SSL-VPN 8.0.0.3-23sv
Hi @Juan_Patrol310 ,
What hardware is this running on? SRA 1200/1600/4200/4600 or SRA SMB Virtual
All of the SSL-VPN hardware platforms, supporting this firmware, are obsolete and no longer supported.
The 8.0.0.3-23sv version virtual appliance is likewise not supported. But if you have a support contract, you should be able to upgrade the virtual appliance to a current SMA 500v and supported firmware.
Using a modern Netextender client on an obsolete firmware is not supported. We have never tested this combination for function or reliability. We can not assure you it will or should work.
If you see the same issue with an SMA appliance running supported firmware, please open a support case for us to look at this in detail.
I am using an SRA 4600.
Thank you for the information. I have passed this information and we are now looking for a solution that will work for us.