VPN Auto Provisioning rebooting my TZ300!!!

SEBASTIAN

Hi!

I was following this guide to setup VPN Auto Provisioning.

The side working as the server is a TZ300. When I try to configure it, it reboots itself.

Firmware is SonicOS Enhanced 6.5.4.6-79n

SEBASTIAN

Sorry! I forgot to put the link to the Sonicwall Guide:

https://www.sonicwall.com/support/knowledge-base/how-to-configure-sonicwall-vpn-auto-provisioning-in-sonicos-6-2-7-and-above/170505991835447/

Saravanan

Hi @SEBASTIAN,

As per your words, looks like SonicWall reboots automatically only when feature "VPN Auto-Provisioning" is attempted to configure.

Please verify the TSR from the SonicWall appliance for any evident of the auto reboot. Please check the section "Watchdog Reboot" in the TSR. Please use below KB article for TSR download instructions.

https://www.sonicwall.com/support/knowledge-base/how-can-i-download-required-tech-support-files-tsr-settings-gui-logs-trace-logs/170503698742108/

You can reach out to our Support team for assistance decoding the reboot reason and to fix it.

Hope this helps. Have a good one.

SEBASTIAN

I have tried it 3 more times. TZ300 reboots itself.

So I had to open a case with Support.

They are having a look at TSR, logs, etc.