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SSL VPN One direction ping

At this point I think I tried all of the tutorials, and have even tried different versions of net extender and now mobile connect. I created the separate subnet for SSLVPN (, and on X0 I am using I tried this with "LAN SUBNETS" on the user VPN routing, and also with "LAN PRIMARY SUBNET" on a different occasion. I created rules to pass all traffic (or so I think). I made a rule that said all SSLVPN allowed to all LAN SUBNETS for all services, and vice versa to try to get it to work. (I know that rule is probably a horrible security rule but I'm desperate)

DISCLAIMER: I am not a pro, this is my first time setting up a VPN or SSLVPN for that matter.

But no matter what combinations of things I try, I cannot get the remote device to ping anything on the LAN. However, I can ping the remote device from the LAN.

I tried doing packet monitor, and I can see packets from remote device to LAN device when remote device initiates ping and when LAN device initiates ping. But in both scenarios I cannot see the ping packet from LAN to SSLVPN, even when the ping is successful. I am not sure how to diagnose or test beyond this point.

Category: SSL VPN


  • Hello @SomeBodyElse,

    Welcome to SonicWall community.

    Could you please use a different SSLVPN IP pool like as 192.168.1.x is the most common private subnet. Also, is this taking place for multiple clients? Have you tested this using a different ISP connection on the client side?


    Shipra Sahu

    Technical Support Advisor, Premier Services


    Thanks, I will change SSLVPN pool, and I will try with a different ISP on client side. I was using a cellular hotspot with laptop for 2nd ISP while testing, I will try to borrow neighbor's wifi today and test with that.

    I'll report back after trying your suggestions.

  • Sure, Keep us posted!

    Shipra Sahu

    Technical Support Advisor, Premier Services

  • Ok, I did both of these, but no change. my remote device got assigned, and the computer on LAN that I am trying to ping is

    "route print" on the remote device looks correct, and packets are at least making it from remote device to the packet monitor log on the SonicWALL.

  • @SomeBodyElse,

    What is the status of those packets? Please do a packet capture based on the source IP alone: with Ether type as IP and IP type as: TCP, UDP, ICMP and share a screenshot here of the packet monitor if that's okay.

    For real time assistance, you can reach out to our Support team.


    Shipra Sahu

    Technical Support Advisor, Premier Services

  • Ok, I entered the parameters into the packet monitor, and cleared the log. Then I began recording, and I used remote device to ping LAN device I see some packets between the remote device and, but I am not sure what that is about, I was not pinging that computer or using it. I have also disabled all of my custom NAT policies during testing, and am using the autogenerated rules.

  • @SomeBodyElse,

    Please try the following. Try to ping from Investigate | System Diagnostics | Select ping in the diagnostic tool and see if that works. If it does, please add the following NAT policy and test the pings from the SSLVPN client.

    Original source: SSLVPN IP pool (10.11.11.x)

    Translated source: X0 IP

    Original Destination: X0 subnet

    Translated destination: Original

    Original service: Any

    Translated service: Original

    Inbound Interface: Any

    Outbound Interface: Any


    Shipra Sahu

    Technical Support Advisor, Premier Services

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