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Not able to uninstall SentinelOne Agent

jayenrachhjayenrachh Newbie ✭
in Capture Client

Hello,

We have activated trial for capture client, unfortunately client did not go for the product, Capture client was un-installed though using authorized code but some how SentinelOne is still there and not able to uninstall.

It has been few days now, Tenant is expired and can't get new authorization code.

Please help

Category: Capture Client
Reply

Answers

  • shiprasahu93shiprasahu93 Moderator

    Hello @jayenrachh,

    Welcome to SonicWall community.

    Although the trial license has expired, we keep the tenant information for 90 days. Please reach out to our support team with the tenant ID and device hostname so that we can retrieve the auth code for you.

    This takes some time as we need to get in touch with the backend team. Use the following link to contact support.

    https://www.sonicwall.com/support/contact-support/

    Thanks!

    Shipra Sahu

    Technical Support Advisor, Premier Services

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