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CATP reports "No detail to show. Go to Security Notices and try again "

ArkwrightArkwright Community Legend ✭✭✭✭✭
in Mid Range Firewalls

Every CATP report I've had today has redirected me to log in to MSW. This is new, normally they don't require a login. Once I log in it says "No detail to show. Go to Security Notices and try again". I can't find a "Security Notices" section and [obviously] there is no search in MSW.

Any ideas?

Category: Mid Range Firewalls
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Answers

  • ArkwrightArkwright Community Legend ✭✭✭✭✭

    I guess I'm the only idiot who bothers with these reports then :D

  • LarryLarry All-Knowing Sage ✭✭✭✭

    Case 44738933

    Date: 1/16/2025 7:25:20 PM Status : Customer Support

    Voice Call Record ID: VC-00379459Call Direction: OutboundCaller/Contact Name: LarryProduct/Model: TZ 670Product Version/Firmware: 7.0.1-5165Problem/Situation:-Customer needed help with CATP scanning file.Action/Analysis/Troubleshooting:-Took remote session.-Took backup.-Checked the scanning history and there was a file which was scanned as malicious but there wasn't much info.-Customer wanted to check info about that file but CATP had most of the options greyed out.-Customer got the email about the same but the link opens up as blank.-The only thing written was " No detail to show. Go to Security Notices ".-Told customer will check this and will update him via this case.Business Impact:-No users impacted as such.Data Collected:-Screenshot of the link page.Plan/Next Steps:-Need to check this internally and update customer.

    Date: 2/6/2025 4:53:17 PM Status : Activity

    Hello Larry,The Engineering team has added the fix in the new mysonicwall version 26.10.0 which will be releasing late next week.You can however try the access the link by next Friday(14/02/25) once to see if it shows you the data or not.Thank You,Vicky ChetriTechnical Support EngineerSonicWall

    @Arkwright

    Wondering if the darn thing is still broken or if you'll get some "love" on Valentine's Day….

  • BWCBWC Cybersecurity Overlord ✭✭✭

    I did not received any CATP reports by mail for a while, but if memory serves me right, they could be found under Settings → Notification Center, which is the obvious path I would look for, NOT.

    —Michael@BWC

  • ArkwrightArkwright Community Legend ✭✭✭✭✭

    Yeah I already tried today. Will check back next week. If I can be bothered.

  • ArkwrightArkwright Community Legend ✭✭✭✭✭

    No different today.

  • LarryLarry All-Knowing Sage ✭✭✭✭

    Here's the latest update I received for the case:

    Hello Larry,The new mysonicwall version 26.10.0 is released.You can now view any new emails with the report links and it will display all the required information.

    What is not clear is if the "fix" (whatever it is) is a "go forward only" solution. I asked if that means that if I get an email tomorrow, will it show information? Because - very clearly - the old emails do NOT show the information.

    Awaiting a response…

  • ArkwrightArkwright Community Legend ✭✭✭✭✭

    It's irritating that they have clearly known about this issue since 2025/06/02 [at the latest], but continued to send out emails with the broken links and no explanation about it in the emails.

    Nothing on the service status page either. https://status.sonicwall.com/

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