Mobile Connect Android app no longer working after SonicWall firmware update

dan

Hello, the Android Mobile Connect app appears to be broken after a firmware update on the Sonicwall appliance.

I turn on the connection in the app and it shows as connected, but I am unable to access anything from any other app, including browsers, Google Play etc. It is as if I am not connected to the internet at all, even though Mobile Connect says "Connected". Turning off MC restores regular internet access (but obviously without the VPN connection)

I have tried it on 2 Chromebooks and 1 Android phone, all with the same behavior. All 3 of those devices were previously working fine. All are running the most recent version, 5.0.15. I can connect on Windows via NetExtender just fine - it is apparently only the Android client that is affected.

I am seemingly not the only one with this issue - see recent reviews on Google Play Store: https://play.google.com/store/apps/details?id=com.sonicwall.mobileconnect&hl=en_US&showAllReviews=true

Please advise. Thanks.

shiprasahu93

Hello @dan,

Welcome to SonicWall community.

Are you using this in route all mode, may be that is the reason you are losing internet access. We have a reported issue, that the local resource access is lost from Android devices and Chromebooks.

Please reach out to support for the Hotfix firmware based on your model and then you can follow the steps given in the KB below.

https://www.sonicwall.com/support/knowledge-base/unable-to-access-local-resources-when-connected-using-mobile-connect-on-android-and-chromebook/200626012132597/

Thanks!

Nevyaditha

Hi @dan ,

Can you please confirm the firmware on SonicWall ?

If you are currently running on SonicOS 6.5.4.6-79n then I would suggest you to follow the KB below as this issue is reported and we have a fix available for the same.

https://www.sonicwall.com/support/knowledge-base/unable-to-access-local-resources-when-connected-using-mobile-connect-on-android-and-chromebook/200626012132597/

-Can you also let us know if you are using the SonicWall Mobile connect on Tunnel mode or split mode ?

_Are the resources you are trying to access behind the Sonicwall or connected through VPN ?

Please let us know and we would be glad to assist you further.

Thanks

dan

@shiprasahu93 @Nevyaditha Thank you both, this was the issue. Got the hotfix from support and it is working now on Android/Chromebook.

You may want to have someone reply to the reviews on Google Play, as there seem to be a number of frustrated customers there.

https://play.google.com/store/apps/details?id=com.sonicwall.mobileconnect&hl=en_US&showAllReviews=true

shiprasahu93

@dan,

Thanks for letting us know. I will have the concerned team help provide some answers there!

Thanks!

sonictek

Why is there not a public fix for this. It was have saved embarrassment after installing a new firewall for a customer, and then finding a problem which has been known by SonicWall for a while. Why not a newer Maintenance Release.