SonicPlatform - are you ready?

Larry

I just closed out of today’s Café Tech presentation about SonicPlatform.

This offering looks like a worse mess than the CSC to NSM migration.

NSM was so lacking at the time that I nearly dropped SW as a vendor for other providers.

This effort to “replace” MySonicWall looks like it was built by people who have NEVER actually had to manage the devices/software and end clients.

Does anyone want to try to convince me this is a good idea?

Larry

Late to mid January 2025 and SW had another MSP-centric webinar which included a segment about SonicPlatform.

Thankfully, this MSW replacement is still in BETA mode. It is designed to take the place of all the disparate platforms to present the ultimate SPOG for all SW partners to handle Firewalls, Access Points, Switchs, NSM, CSC, monthly billing, etc.

I spent 30 minutes yesterday evening going through the UI.

My take: It is gonna be another three years before this partner will venture a second look…

Arkwright

OK, I am intrigued. I am going to watch this now.

Sachingorde

Hi Larry,

I am part of Product management team here at Sonicwall. I would love to discuss your feedback on SonicPlaform and thoughts on what can be done better. Could you please respond me at sgorde@sonicwall.com and we can chat more over a phone call? Thanks.

Larry

@Sachingorde - sent email earlier. I appreciate your cogent response. Thanks!

BWC

IMHO SonicPlatform isn't ready at all (I know it's declared Beta). I was able to login in the past, but it was of no use to me, because it said I have x Appliances registered, but when I tried to list them, nothing showed up. None of my Tenants were listed etc.

I was willing to give it another try, but now after logging in it, loops forever. Tested on different Browsers to make sure it's not Browser/Cache related. It seems like an authentication issue.

Maybe I'll open a ticket for that.

—Michael@BWC

BWC

@Sachingorde I reported my current issue with SonicPlatform to Customer Support in (because it's not product related) and the Ticket got closed somewhat immediately with the remark:

We have reviewed your case, and this is best addressed by Technical Support rather than Customer Service.

You may provide the serial number in question or submit a support case directly from the registered MSW account as shown on the below link:

These are the situations where partners are getting very angry and driving customers away.

—Michael@BWC

Larry

https://community.sonicwall.com/technology-and-support/discussion/comment/23398#Comment_23398

And herein lies an undeniable problem that SonicWall has created for itself.

ALL support is device-based. Nothing in the reporting mechanism allows for issues and problems with the user interface (i.e., the product).

On MySonicWall, the page footer has a "Report Issues" link. I would guess I could report an issue about a problem with MSW. But no, Report Issues doesn't do that.

Then there's the "Feedback" link, which asks for a subject and brief description when you click it but doesn't allow for a more extensive discussion and attachments. This function creates a support request (ticket), but little value is added to the interaction.

If you have a SPOG that has problems with user interaction, response, or any of the other vagaries of a hastily built, not necessarily refined, cloud-based product, then you better have the proper means of obtaining information regarding those shortcomings and providing an adequate resolution.