Why are logs sent in HTML email format blank, but populated If Plain Text email format is chosen?

bzperry

I had this issue with my TZ300 and now also have it with my new TZ370.
In Email Log Automation, if I have HTML selected for Email Format, the log dumps that are emailed to me are empty other than a heading that says something like
TZ 370W xxxx-xxxx-xxxx Log (part 1) dumped to E-mail at 2024-10-28 01:05:35

The only way I can get log dumps that have data in them is if I chose Plain Text for the Email Format

*** If this is by design then it should be stated in SonicWall KB articles and then you should be able to choose HTML for email alerts and Plain Text for logs
https://www.sonicwall.com/support/knowledge-base/how-can-i-email-logs-alerts-to-a-network-admin/170503702857558

bzperry

Yeah I read that and they did not answer the question about HTML email format sends you empty logs.

bzperry

So why did SonicWall include the HTML global option for logging because if chosen it breaks automated email logs (they end up being empty), it breaks manual exporting of the logs (it returns SMTP error) and only works with email alerts (however like you said they can be sent to junk mail)?

*** A better option would have been changing the OS so that you can choose HTML just for email alerts and then choose Plain Text for automated logs and manual exported logs

bzperry

So why did SonicWall include the HTML global option for logging because if chosen it breaks automated email logs (they end up being empty), it breaks manual exporting of the logs (it returns SMTP error) and only works with email alerts (however like you said they can be sent to junk mail)?

*** It would be so nice of them to update the OS so that you can choose HTML just for email alerts, and then choose Plain Text for automated logs and manual exported logs