Emails sent in response to tickets are not found in MySonicWall support section

Larry

At least for my email account.

CSRs prematurely closing my cases because they "have not heard back" when I've got a complete email trail.

If my email address has been blocked, could someone from SonicWall review same and fix the problem?

If the emails are getting through and they are not being ingested properly by SalesForce, could someone from SonicWall review same and fix the problem?

If there is some other reason my emails are not appearing in my cases, could someone from SonicWall please review and fix the problem?

Thanks!

Larry

Support - during a phone call after a "request for confirmation" about the problem - acknowledges the back-end team needs to do some work.

I am grateful they acknowledged my email address is not on a blacklist.

But, at the same time, I told them, this particular problem is causing many people to feel "SonicWall support sucks" because tickets are being closed as "no response received" and those folk will eagerly move to another firewall vendor. So, no pressure on the back-end team…