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How to resolve Sudden Reboot Issue of NSA 5600?

ghostInfraghostInfra Newbie ✭
in Mid Range Firewalls

Hi Sonicwall Team,

We have this ongoing issue our NSA 5600 sudden reboots in no specific time for more than a week. We have already done manual rebooting, disabling SSL VPN via WAN. And we have investigated that the trigger point before it restarts is the error message in the logs: Failed to resolved name.

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Category: Mid Range Firewalls
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Answers

  • ArkwrightArkwright Community Legend ✭✭✭✭✭

    Update the firmware.

  • ghostInfraghostInfra Newbie ✭

    As of now, the license is expired. We are planning to purchase the license. Do you know what is the most cost effective strategy in purchasing a license specifically for support license, 24x7 support, and firmware update?

    Is there any other way or workarounds to mitigate the issue while the Firmware Update is not yet implemented?

  • MarkDMarkD Cybersecurity Overlord ✭✭✭

    24X7 SUPPORT FOR NSA 5600 1YR - 01-SSC-4284 - but that will give you no security services subscription :-

    SonicWALL Gold Support 24x7 - 24x7 phone, email and Web-based Support, RMA, Firmware updates.

    We have moved all bar two of our clients to Gen 7 - under the secure upgrade program

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