MacOS - SonicWall Mobile Connect - Cannot connect
Hello,
On MacOS machines, we are using Mobile Connect version 5.0.12 to establish the SSL VPN connection to SonicWalls Gen6
Now, when configuring the VPN connection, we get the message "SonicWall_Public_IP is either currently unreachable or is not a valid SonicWall appliance."
From my research it seems that this concerns the issue with ID GEN6-4357 described on the following page:
https://www.sonicwall.com/support/knowledge-base/mobile-connect-breaks-after-upgrade-to-sonicos-6-5-4-15/240903132324983
The SonicWalls involved are indeed equipped with version 6.5.4.15-116n
I would like to remind that this firmware version was released for free by SonicWall via the mySonicWall portal.
On the page concerning the issue ID GEN6-4357 it is clearly indicated that this is a known problem in this firmware version. And that a Hotfix firmware exists to correct the problem.
On the devices affected by this problem, the support contract has expired.
I tried to contact SonicWall technical support by all possible means in order to obtain these HotFix Firmwares, it turns out to be impossible!!! Each time I am told that the support contract has expired.
I mean that it is not my problem:
SonicWall publishes via mysonicwall a problematic version of a firmware. Sonicwall is aware of this. But asks its customers to pay in order to obtain the corrective version for a problem introduced by SonicWall themselves ??
In the same way that the problematic version of the Firmware was provided, the corrective version should then be made available.