Connect tunnel goes disconnect when trying access SMA web console
sharifur
Newbie ✭
Hi Team,
Can anyone help me with the issue below?
our SMA OS version is 12.4.3-02401
and Hotfix versions as below
clt-hotfix-12.4.3-02570, clt-hotfix-12.4.3-02667, pform-hotfix-12.4.3-02570, pform-hotfix-12.4.3-02667, pform-hotfix-12.4.3-02676
when we upgraded pform-hotfix-12.4.3-02676 then we introduced the issue. We have two appliances. If I'm connected to Appliance A VPN then I can not access Appliance A web console but I can access Appliance B web console. and the same for vice versa. If I'm trying to access the same appliance where I'm connected then I get the error as below.
Note: No network issue. all network settings remain the same. also, the issue noticed in Windows OS only. no issue for MAC users with CT and MC.
Category: Secure Mobile Access Appliances
0
Answers
Our CT version is 12.4.3.271 and I tried to downgrade the client agent and Hotfix but the issue remains. one thing If I try to access another VPN appliance then no issue to access the web console. see below:
There could be some conflicts with network routes, will need reviewing network traces, logs and config. Could you reach tech support with them?
based on the traceroute and as I said from the MAC device we don't have any issues. means not a network route issue. right?
Ya, it may not be, but this will need analysing logs/traces/config, which is risky to be shared on public forum. Please get in touch with Tech Support.