Power button on NSA 4700 doesn't start graceful shutdown
Trevor
Newbie ✭
According to the docs that came with this, a short press on the power button is supposed to start a graceful shutdown. A long press (more than 5 seconds) is supposed to do an immediate power down.
A normal press of the button doesn't do anything. Holding it down for a couple seconds doesn't do anything. Holding it down for about 6 seconds makes it shut down.
Is the printed manual that came with it wrong, or is my power button not working correctly?
Category: High End Firewalls
0
Answers
I ended up opening a support case, and was sent a replacement unit. The unit I got looks like it was probably a return, and it has the same problem. 😫
oh maybe i should check ours too
What even is a graceful shutdown on a Sonicwall? I didn't even know it was A Thing until I saw this thread.
Same, but I mostly deal with lower end units anyway. The 4700 is the first model from the range that comes with redundant components so more like server hardware I guess. But still, the OS should run from memory and storage only used for logging, right?
Maybe it's related to that? A layer (virtualizer etc) that wraps around SonicOS for security or stability?
NSa 4700 and up seem to be different and maybe a graceful shutdown is a good thing to have?
—Michael@BWC
I just logged in to a 4700, there is no option to shut it down in the UI. You can "Restart System" and "Restart SonicOS" [the tooltips for which explain nothing]. Why would they give you an option to do it locally but not remotely?