Does the Sonicwall KB work for anyone else?
MLeger
Newbie ✭
What I mean is I have tried from several computer's now and had several other users try and find the article that is "How can I download the required Tech Support files?" which the actual link was provided to me by SonicWALL support.
However the article never loads; it just loads the knowledge base page in general. And if you search for the article it does not show up.
I've had a case with them for 6 days and being told that the reason is the tech was unavailable, and the tech on the phone refused to take any responsibility for it. I don't pay bob for ticket support, I pay SonicWALL; I don't care if bob is out sick for a week it shouldn't affect my ticket.
It should not be my job to reach out and get updates is there not a manager who reviews tickets daily to make sure there is no slippage or stale tickets?
I hate to go Karen here, but there got to be some expectations that SonicWall can meet.
Answers
Hi @MLeger, let me work with the right teams to see what's going on.
@MLeger, the team is asking for the exact link so that they can investigate. Do you still have that?
I just did the following Google search: How can I download the required Tech Support files sonicwall tz
This is the resulting link, which - despite my heavily fortified MSP SonicWall TZ - resolves for me.
https://www.sonicwall.com/support/knowledge-base/how-can-i-download-the-required-tech-support-files/170503698742108
Can you access this KB outside of the SW portal, and directly from Google?