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Sentinel Agent not installed. Please contact administrator or support.

dduijvekamdduijvekam Newbie ✭
in Capture Client

Hi all,

I have setup a new Domain Controller (Windows 2019 Server) VM

Installing Capture Client (3.8.0.3) went fine but SentinalOne will not install.

CaputerClient.jpg

Part of the log:

07/26/2024 10:09:36 AM ses[6060:6128] Info (REMOVED USERID) Received ws msg <30>
07/26/2024 10:09:56 AM sngavm[3160:7112] Info (REMOVED USERID) Received stop monitoring notification
07/26/2024 10:09:57 AM sngavm[3160:7112] Info (REMOVED USERID) The S1EventListener has not started.
07/26/2024 10:10:01 AM ses[6060:6128] Info (REMOVED USERID) Received ws msg <30>
07/26/2024 10:10:19 AM ses[6060:1808] Warning (REMOVED USERID) PRAgentGetInfo_SSL force flag: 1, type: 26. res =2
07/26/2024 10:10:19 AM ses[6060:1808] Error (REMOVED USERID) Sentinel Agent not installed. Please contact administrator or support.
07/26/2024 10:10:31 AM ses[6060:6128] Info (REMOVED USERID) Received ws msg <30>
07/26/2024 10:10:59 AM ses[6060:6128] Info (REMOVED USERID) Received ws msg <30>

I uninstalled and installed it, rebooted in between….

Hope someone has an idea

Category: Capture Client
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